1.5 Create FA 5.3.2.1 Manage Field Activities and Field Orders

Reference: Stop Premise Based Service For Landlord - Tenant Process Model - Page 1 for the business process diagram associated with this activity.

Group: Stop SA

Actor/Role: CC&B

Description: If fieldwork is required, a Field Activity is created. The Field Activity Type is configured based on specific profiles. Each Field Activity eligible for dispatch will have a specific Dispatch Group defined for every Service Point Type and Operations Area. The SA type SA/SP Fieldwork Creation algorithm determines if a Field Activity is necessary. The background process, Pending SA/SP Monitor, creates Field Activities for Pending Start and Stop Agreements shortly before the start/stop date if Field Activities have not already been created. Once the Field Activity is completed the stop read is made available in CC&B. The background process, Service Agreement Activation, uses this Field Activity information to determine if the Pending Stop Service Agreement can be transitioned to Stopped status. Refer to 5.3.2.1 Manage Field Activities and Field Orders.

Processes Names

•	PSASPM - Creates field activities shortly before the start/stop date if field activities have not already been created.

•	FANRMRCO - The complete field activity using a recent read process looks for pending start / stop field activities for a meter read recently. It prorates the read into an end read and starts read for the start and stop SA's.

•	FACOMPL - The field activity completion process completes field activities and field orders using the records in the various field activity staging tables.

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.

Entities to Configure

•

FA Types

•	FA Type Profiles

•	Operations Area

•	Dispatch Group

•	Field Service Class

•	Field Service Control

•	Batch Control

•

SA Type

Available Algorithms

•	CI_SASPFWCRE - Create field activities for pending start and pending stop service agreements if Field Activities do not already exist.

•	C1-FAIN-INFO - This Installation algorithm formats the "FA Information" that appears throughout the system.

•	C1-FAAD-INFO - Formats the field activity additional information that appears on the field activity page.

•	C1-DGRP-DFLT - Default Dispatch Group on a Field Activity

•	C1-FACCHARGE - Field Activity Completion - this algorithm applies charges by creating an adjustment